Job summary

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IT / Software Development Jobs

Job type

Career level
Experienced (Non-Manager)

Education Level
Associate Degree

Years of Experience
3 - 5


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HelpDesk Specialist/Technical Support

Company: ReliableVA Staffing Solutions Location: Atlanta, GA, Burlington, NJ, Portland, OR

Job description

Experienced Tier I/Tier II Helpdesk Specialists in the following areas, Burlington, NJ, Atlanta,GA and Portland, OR for a 2nd Shift contract position, with the possibility of a permanent role.

Note: Hiring throughout the year

  • Provides direct support to employees and clients (customers) on all technologies in use and supported by the IT department
  • 2-5 years related experience with desktops and servers preferred
  • 2-5 years utilizing a ticketing system, like Zendesk, Jira, etc.
  • Maintains friendly and helpful demeanor with customers at all times.
  • Meets or exceeds departmental response time goals.
  • Uses system designated by departmental management to track user requests for assistance.
  • Follows specified procedures on the use of said system.
  • Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.
  • Coordinates with other IT staff members as appropriate for the resolution of problems.
  • Proactively seeks assistance from other staff members as required to quickly resolve customer problems.

Roles & Responsibilities

  • Hourly Rate: $17-$19/hour depending on experience
  • Desired Start Date: 7/5/2020
  • Background Check
  • Physical demands are considered to be that of an office/warehouse environment. Requires the ability to walk around the warehouse, prolonged sitting, ability to utilize a computer and interact with other associates in meetings and/or via phone, and lifting of technical equipment.
  • Education: Bachelor's Degree (Preferred but not required)
  • Standard Hours: M-Th: 3:00pm to 12am, F: 2:30pm - 11:30pm
  • US Citizen / Green Card

COVID: Site-specific requirements may include preventive measures in regard to COVID concerns, including but not limited to, temperature checks, PPE, and disinfecting.This assignment may offer the opportunity for a permanent position. Hours may differ for any permanent position.Holiday, assignment and project days and hours can vary based on operational and departmental needs.

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