Job summary

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Business / Strategic Management Jobs

Job type
Full Time

Career level
Manager (Manager/Supervisor of Staff)

Education Level
Associate Degree

Years of Experience
3 - 5

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operation management

Company: ReliableVA Solutions, LLC Location: Salt Lake City, UT

Job description


  • You will coach, manage and grow a team that is doing high volume outbound call campaigns.
  • You will foster a culture of operational excellence, ensuring the engagement team is delivering on SLAs and KPIs on a daily and weekly basis, as well as delivering the highest quality member engagement.
  • You will report out to the rest of the company on your team’s performance, and any challenges reaching goals.
  • You will continuously seek to improve existing SOPs and processes that drive efficiency and quality of the team’s work.
  • You will partner with technology and product teams on an ongoing basis.

This role requires

  • 5+ years of experience managing teams
  • Call center management experience or experience managing outbound sales teams
  • Excellent communication skills, both written and verbal
  • Experience in delivering effective feedback
  • Appetite for complexity - specifically, a desire to go deep into the weeds of government applications
  • Creative problem-solving skills to triage issues that arise
  • Bonus: Fluency in Spanish and English

You may be a good fit for this role if you…

  • Have a desire to improve the system for millions
  • Have experience working with multiple technology tools at once and are able to pick up on new skills and tools quickly (Google sheets, CRMs, ticketing queues)
  • Are excited to work with an early-stage startup where you’ll take on a large responsibility within a growing team
  • Are a self-starter who enjoys working cross-functionally with different teams to reach a common company goal
  • Are thrilled to dive into the weeds in order to build tools that will have a huge impact.
  • Looking for applicants in NYC and Salt Lake City, UT

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