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REMOTE - Member Services Representative (Evening Shift)

  • About: ReliableVA Staffing Solutions
  • Location: remote; Pembroke, MA
Job summary
  • Posted on

  • Category

    Medical / Health Jobs; Customer Service/Customer Support; Call Center/Contact Center
  • Job type

    Full Time - Remote
  • Career level

    Experienced (Non-Manager)
  • Education Level

    Associate Degree
  • Years of Experience

    3 - 5
  • Ref ID

Job description

ReliableVA Solutions is a recruiting firm and our client is seeking a Call Center Member Services Representative with experience in health care for a remote Health Navigator (Telephonic) position.

Required skills & experience:

1. MUST have 3+ years of experience in customer support and call center environments

2. MUST have 1+ years of experience assisting customers in health plan enrollment, inquiries and/or eligibility

3. Self disciplined and organized: Will need to be on the phone or answering emails during the entire shift

4. Bi-lingual in English/Spanish a plus What you need to know:

Great opportunity to join a healthcare company

  • Shift 11:30 am - 8:00 pm OR 2:30 pm – 11:00 pm EST
  • Estimated Start Date 10-21-2019

  • Local to Pembroke or Remote in US

  • Will need to travel to Pembroke, MA for training. (Travel and lodging is not included, or reimbursed)

MANDATORY Training lasts 4-6 weeks and is a combination of remote and onsite training.

Desired Skills and Experience:

Navigating employer health benefits including health care coverage, pharmacy benefits, general benefits administration etc.

• Patient Advocate: Dedicated to providing high quality, professional, customer service

• Enthusiastic: must enjoy working independently and in a team environment

• Proficient with Microsoft Office Suite (Excel, Word, Outlook, Power point)

• Flexible and willing to perform other tasks as assigned

• Excellent written and verbal communication skills

• Must be comfortable with a fast paced, evolving operation

• Experience with resolving complex participant issues regarding billing, claims, benefits and general inquires

About ReliableVA Staffing Solutions
ReliableVA Solutions is a recruitment firm specializing in talent sourcing and acquisition in health care and IT.
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